FAQ
1. Are all your perfumes original?
Yes! At Zephora, we only sell 100% authentic international branded perfumes. No fakes. No replicas.
2. Do you offer free shipping?
Absolutely! We offer free nationwide shipping across Pakistan — no minimum order required.
3. How long does delivery take?
Orders are delivered within 5 working days after confirmation. Delivery time may vary slightly based on your location and stock availability.
Once you place an order, our team will contact you via call or WhatsApp to confirm your details before dispatch.
5. Can I return or exchange a product?
We only offer exchanges for damaged items. Refunds are not available.
To claim an exchange, you must:
● Share a complete unboxing video (starting before seal break)
● Contact us within 24 hours
6. What should my unboxing video include?
To qualify for a replacement, your unboxing video must:
● Start before breaking the seal
● Show the entire unboxing in one unedited video
● Clearly highlight the damage
7. Do you deliver to all cities in Pakistan?
Yes, we deliver nationwide, including major cities and remote areas. Delivery to remote locations may take a little longer.
Once your order is dispatched, you’ll receive a tracking number to monitor its journey. For updates, you can also reach out to our support team.
9. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it. To cancel, simply reach out to our customer support team via WhatsApp +92 301 555 06 66 with your order number.
Please note: Once the order is confirmed and dispatched, cancellation will no longer be possible.
10. How can I contact customer support?
You can contact us anytime via:
● WhatsApp at +92 301 555 06 66
● Email at customercare@zephora.pk